Work Intake & Clarity

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All Metrics High Priority Medium Priority Low Priority Critical Not Assigned

Work intake channels

High

How employees receive work and whether channels are standardized

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Completeness of requirements

High

Quality and completeness of instructions provided

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Understanding of expectations

High

Whether employees know what success looks like

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Speed vs. quality expectations

Medium

Clarity on priority: speed, quality, or balance

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Process clarity (structured vs ad-hoc)

High

Whether processes are defined or employees must reinvent steps

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Access to required information

High

Whether employees have the information needed to execute

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